Terms & Conditions
Redruth Massage & Movement Clinic Terms and Conditions
Prior to Attending The Clinic
If you are a new client or an existing client and have not had an appointment since June 2023, you are required to complete a consultation form to register for treatment, which includes a medical history.
Booking Terms and Conditions
Booking an Appointment and Treatment:
All new clients are required to complete a consultation form to register for treatment. This must be completed prior to the appointment as part of the booking process. If this is completed electronically, the client will be required to provide an electronic signature at the time of completing the form.
Treatments will only be conducted if Redruth Massage & Movement Clinic deems the treatment safe for the client to receive.
If the client has an existing health condition or one that is currently under investigation, GP consultation/permission for treatment may be required before treatment can be provided. If the client is unsure if they will need GP consultation/permission, it is the client’s responsibility to discuss any concerns with the therapist prior to booking.
Prior to treatment, should the client need GP consultation, the client will be offered the option to reschedule the treatment until after such time as the information is received or to receive a full refund.
If the client fails to disclose a health condition prior to treatment and GP consultation is needed, the client will be offered the option to reschedule the treatment and will be charged 50% of the full fee.
Should the client refuse to obtain GP consultation, the treatment will be cancelled, and the client will be charged in line with the cancellation policy.
Treatments will be bookable on the Redruth Massage & Movement Clinic’s online booking platform or via speaking to the therapist directly.
Bookings will be confirmed when Redruth Massage & Movement Clinic and the client have both agreed a date, time, and duration for the treatment. Pre-payment of the appointment in full is required to confirm the treatment as well.
Prices, Payments and Cancellation Policy:
All prices are in GBP (Great British Pounds) and are listed on the website and online booking system. Prices are subject to change at any time without notice. An annual price rise to services is applied on 1 January.
We accept all major credit and debit cards and BACS payments. We do not accept cash or personal cheques as we are operating a cashless system.
Upon booking a treatment slot, you will be charged the full treatment cost to secure the booking. This includes a 50% non-refundable booking fee in order to secure your appointment.
When purchasing a package, payment must be made in full at the time of purchase, and treatments must be used within 12 months following the date of purchase. The same cancellation policy applies to treatments booked under packages as pay as you go treatments.
Payment can be made online or in person when attending the clinic. If you do not have access to a credit or debit card, please inform your therapist prior to the appointment so that an alternative arrangement, such as payment via BACS, can be put into place.
Clients are asked to provide at least 72 hours’ notice when cancelling or rescheduling appointments.
Any cancellations made within 72 hours of the appointment will incur the full fee at the owner’s discretion.
Failure to attend the appointment will incur the full fee charged.
If the client is more than 10 minutes late for the appointment, Redruth Massage & Movement Clinic has the right to cancel the treatment. The full fee will be charged at the owner’s discretion.
No additional time will be given if a client arrives late for their appointment. The appointment will end as originally scheduled, and the full fee will be payable.
Redruth Massage & Movement Clinic has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment provided or if the therapist is taken ill. A full refund will be paid in the event of cancellation by Redruth Massage & Movement Clinic.
Redruth Massage & Movement Clinic will commit to rearranging the treatment to a new time and date within three weeks of cancelled treatment, where possible.
Redruth Massage & Movement Clinic will not tolerate abusive, threatening, and/or sexual language or behaviour toward its staff. The definition of abusive, threatening, and/or sexual language or behaviour is at the discretion of the owner. Should a client engage in this type of behaviour during a treatment, the treatment will end immediately, and the client will be asked to leave. The client will be charged the full fee and will be banned from booking future treatments.
Refunds will be made to the original payment method minus any processing fees.
If you purchase a package or treatment online, via the phone or email, under the current Consumer Rights, you have a 14-day cooling off period unless the treatment is booked within the 72 hours cancellation period. Treatments booked in person are not subject to a cooling off period and are therefore, not subject to refund. This does not affect your statutory rights.
Gift Certificate Terms and Conditions
Gift certificates can be redeemed at Redruth Massage & Movement Clinic towards the payment of a treatment and/or purchase of products sold in the clinic only. They may be used to purchase a service of a higher price than the amount on the gift certificate on payment of the difference.
They cannot be exchanged for cash or to purchase another gift certificate. If you do not spend the entire balance on the gift certificate, the remaining balance will be updated after the transaction.
They are valid for 1 year after the purchase date, are non-transferable, and cannot be used after the expiry date.
The same cancellation policy applies to gift certificates as booking a treatment.
Any cancellations made within 72 hours of the appointment will incur the full fee of the cost of treatment at the owner’s discretion and will be redeemed against the gift certificate.
Failure to attend the appointment will incur the full fee charged.
Insurance:
Redruth Massage & Movement Clinic is fully insured by Balens Insurance.
Written: 20.07.2020
Reviewed and updated: 17.11.2023
Next Review: November 2024